Training & Development
Workshops: A Partnership Built in the Connection L.A.B.
Every workshop engagement begins as a partnership.
The Connection L.A.B. is where Jaime and your team come together to Learn, Acknowledge, and Build. This is the shared starting point, not a pre-packaged program. Together, we identify what is really happening across leadership, sales, customer experience, and culture, and clarify what your people need most to move forward.
From there, the work evolves into the Learning L.A.B. Leadership Advancement Blueprints, where insight turns into action. This is where teams build the specific skills, behaviors, and habits required to strengthen leadership, improve sales and service conversations, and reinforce a culture people want to be part of.
Rather than forcing teams into a fixed model, each engagement is shaped with you, based on your goals, your challenges, and the outcomes you want to create. The result is learning that feels relevant, practical, and built for real-world application.
Why This Approach Works
When learning starts with connection and partnership, people are more open, engaged, and ready to apply what they learn. Leaders gain clarity. Teams communicate better. Sales and customer experience improve because the human foundation is strong.
That is the difference between training that checks a box and development that creates lasting impact.
Disclaimer: While we're totally happy to go virtual (we know it’s convenient!), we believe there's something magic about being in the same room together. In-person interactions have a unique energy that can take your team’s learning and connection to the next level. So, if you want the full experience, we’ll always recommend the in-person option!
Leadership Essentials L.A.B.
Empower leadership at every level through the Leadership Essentials L.A.B., designed for both new and experienced leaders who want to strengthen their impact and lead with intention.
Each engagement begins in the Connection L.A.B., establishing the human foundation. From there, Leadership Advancement Blueprints turn insight into the leadership skills that drive clarity, accountability, and trust.
Leaders build the specific capabilities required to lead well in real-world situations, from team engagement and expectation setting to accountability and navigating difficult conversations.
Each Leadership Essentials L.A.B. is customized to your organization and delivered in a format that fits your goals. Whether a short, focused session or a deeper workshop, every experience is interactive, real-world, and designed to strengthen confidence, influence, and leadership consistency.
Leadership is not a title. It is an attitude.
And the behaviors leaders practice every day shape culture, performance, and results.
Leadership Alignment
Understand your leadership style and how it impacts your team’s success.
The Power of Communication
Master communication strategies that resonate with your team’s unique styles.
Earn the Right to Lead
Learn to inspire loyalty and trust, ensuring your leadership is respected and impactful.
Setting Clear Expectations & Earning Trust
Foster clarity, transparency, and mutual respect through strong, actionable expectations.
Accountability & Navigating Tough Conversations
Equip yourself with the tools to hold your team accountable and confidently handle difficult dialogues.
Motivating, Inspiring, & Leading with Integrity
Develop strategies to ignite passion, lead with empathy, and create a culture of trust and respect.
The Leadership Essentials L.A.B. equips you with the tools and insights you need to lead with greater impact, build stronger teams, and transform your leadership style into one that inspires true followership.
Sales & Customer Experience Essentials L.A.B.
Strengthen sales and customer experience through the Sales & Customer Experience Essentials L.A.B., a human-first workshop designed to elevate how teams connect, communicate, and deliver value at every touchpoint.
Today’s sales and service challenges are rarely about process alone. They are about trust, clarity, and how people show up in moments that matter. This workshop helps teams move beyond scripts and transactions to build real rapport, set clear expectations, and navigate challenging interactions with confidence and consistency.
Participants explore practical strategies for sales conversations, customer engagement, and service recovery, all grounded in real-world scenarios they face every day. The result is stronger relationships, improved loyalty, and a more consistent experience that reflects your culture and values.
Whether your team is focused on selling, serving, or both, this experience equips them to create meaningful interactions that drive satisfaction, retention, and results.
Blueprint for Customer Success:
Building Trust Through Authentic Engagement
Learn how to create genuine connections with your customers by understanding their needs and expectations, ensuring they feel heard and valued at every touchpoint.
Mastering the Art of Communication
Discover techniques for effective communication, from active listening to using the right language, that will elevate your customer service interactions and enhance overall satisfaction.
Managing Expectations
Gain the skills to set and manage customer expectations effectively, ensuring you meet and exceed their needs while maintaining a smooth, professional experience.
Handling Difficult Conversations with Confidence
Equip yourself with strategies to remain calm and empathetic in challenging situations, transforming potential conflicts into opportunities for customer loyalty.
Creating Moments of Wow
Learn to go beyond the basics and surprise your customers with exceptional service that leaves a lasting impression, turning them into passionate advocates for your brand.
Building a Customer-Centric Culture
Explore how to cultivate a culture of customer-first thinking within your organization, ensuring that every team member is aligned in delivering outstanding service at every level.
The Customer Experience Excellence L.A.B. will provide you with a clear, actionable framework for transforming how your team interacts with customers. By mastering these core principles, you’ll be ready to create exceptional customer experiences that drive loyalty, satisfaction, and business success. Get ready to turn every customer touchpoint into a powerful opportunity to strengthen relationships and deliver value.
Culture & Connection L.A.B.
Build a culture where connection drives performance through the Culture & Connection L.A.B., a human-first workshop designed to strengthen how teams communicate, collaborate, and show up for one another and for customers.
Strong sales and customer experiences do not happen by accident. They are the result of cultures built on trust, clarity, and consistent human behavior. This workshop focuses on the everyday moments that shape culture and directly influence how teams sell, serve, and represent your organization.
Through interactive exercises and real-world scenarios, participants learn how connection impacts communication, expectation setting, and response in high-pressure situations. Teams leave with practical tools to strengthen internal alignment and create more consistent, human-centered customer experiences.
Whether your organization is focused on culture renewal, improving customer experience, or strengthening cross-team connection, the Culture & Connection L.A.B. builds the foundation that allows sales, service, and leadership to thrive.
Micro-Moves That Build Stronger Humans at Work
Bring the Vibe, Be the Vibe
Culture is contagious. This session focuses on energy, attitude, and presence, helping teams understand how their mindset directly impacts morale, collaboration, and customer experience.
Pause with Purpose
In fast-paced environments, reaction replaces intention. This session teaches teams how to pause, reset, and respond with clarity, especially in high-pressure moments with coworkers and customers.
Words Matter. Choose Wisely.
The language we use shapes culture and experience. Participants learn how small shifts in wording can reduce friction, build trust, and improve communication across teams and customer interactions.
Dare to Compare — Just Don’t
Comparison quietly erodes confidence and connection. This workshop helps teams refocus on progress, strengths, and shared success rather than internal competition or external noise.
Leadership: Don’t Wait for a Title
Leadership lives in everyday choices, not job descriptions. This session helps participants recognize their influence and take ownership of how they show up with teammates and customers, regardless of role.
Fuel Others with Appreciation
Recognition is a powerful culture builder. Participants explore how intentional appreciation strengthens relationships, boosts engagement, and reinforces positive behaviors across teams.
Be Intentional by Default
Strong cultures don’t happen accidentally. This session helps teams replace autopilot habits with intentional actions that align daily behavior with values, goals, and customer promises.
Normalize Asking for Help
Connection grows when people feel safe to speak up. This workshop addresses psychological safety, collaboration, and support, helping teams work together more effectively and reduce burnout.
Celebrate Small Wins
Momentum matters. Participants learn how acknowledging progress, not just outcomes, builds confidence, motivation, and consistency across leadership, sales, and service efforts.
The Culture & Connection Labs offer a flexible, modular approach to development. Designed around your organization’s needs, each session delivers actionable insights and practical strategies that can be applied immediately, supporting connection, consistency, and culture in everyday work.
